Cell-Unlock.com 100% Money-Back Unlocking Guarantee

Unlike many of the other online unlocking services, Cell-Unlock guarantees that your phone will be unlocked if you purchase from us. We are so sure that we can help you unlock your phone, we offer a 100% money back guarantee - if we can't help you unlock your phone then we'll refund you your money.

Cable-unlock services:

The only time that you can't ask for a refund is if you've already used our software to successfully unlock your phone. At any other time (before you've successfully unlocked your phone), simply contact us using the contact us form and we'll send you a refund.

Things to do if you're having trouble unlocking your phone:

1) Check our online Support Forum. If your problem is not listed in the "Common Problems" section, you can use the "Post a Problem" section to post a new issue.

2) Send us an email using our Contact Us page describing the problem you are having.

3) If we can't help you fix the problem, we'll issue you a complete refund.

IMEI unlocking services:

For IMEI unlocking services, we guarantee that we be able to provide an unlocking code for your phone. If for any reason we are unable to find a code for your phone in the relevant IMEI database (this is quite rare), you will receive a complete refund for your payment.

In vary rare situations, users find that they are unable to use the provided unlock code satisfactorily. We deal with these situations in a case-by-case situation, since it can be quite difficult for us to confirm whether or not the unlock code that we have provided has worked or not. We are always dedicated to providing the best customer support possible, and will judge every situation fairly and try to solve any outstanding issues.